Product Quality Supervisor & Assurance

Who we are

We are looking for a Product Quality Supervisor & Assurance to join our Quality team and play a key role in maintaining and continuously improving product quality across our manufacturing operations.

This is a hands‑on, site‑based role, working closely with production teams to ensure our quality standards are understood, embedded, and consistently achieved throughout the upholstery manufacturing process.

You’ll be a visible presence on the shop floor supporting, challenging, and coaching teams to deliver right‑first‑time quality.

If you have a strong background in furniture upholstery manufacturing, a sharp eye for detail, and the confidence to communicate clearly with people at all levels, this could be an excellent next step.

About the job

We are looking for a Product Quality Supervisor & Assurance to join our Quality team and play a key role in maintaining and continuously improving product quality across our manufacturing operations.

This is a hands‑on, site‑based role, working closely with production teams to ensure our quality standards are understood, embedded, and consistently achieved throughout the upholstery manufacturing process.

You’ll be a visible presence on the shop floor supporting, challenging, and coaching teams to deliver right‑first‑time quality.

If you have a strong background in furniture upholstery manufacturing, a sharp eye for detail, and the confidence to communicate clearly with people at all levels, this could be an excellent next step.

Responsibilities

• Managing the day‑to‑day quality requirements of the site from a holistic perspective.

• Working closely with production teams to communicate current quality performance and expectations.

• Identifying areas for improvement across people, products, and processes, and supporting their resolution.

• Ensuring quality tasks are met in line with process, regulatory, NCR and ISO requirements.

• Supporting site management with quality‑related improvement actions, training needs, and disciplinary processes, seeing them through to conclusion.

• Ensuring quality standards are consistently applied within upholstery operations, including prepping, frame assembly, sewing, and finishing, to minimise product rejects.

• Delivering quality‑focused toolbox talks where required.

• Supporting new product introductions in collaboration with the wider Quality and Development teams.

• Working with customer‑facing teams to inspect replacement orders prior to dispatch, when required.

• Maintaining visible quality messaging and visual management tools on site.

• Preparing and presenting clear feedback and quality updates for stakeholder meetings.

• Supporting good housekeeping standards, particularly during customer visits and audits.

• Upholding health and safety responsibilities for yourself and others.

• Living and promoting the Whitemeadow Vision & Values in everything you do.

• You may also be asked to carry out additional tasks within your capability to support business needs.

Requirements: Your Skills

• Strong ability to identify and address product and process non‑conformance.

• Ability to understand and interpret quality data and performance statistics and apply them practically on site.

• A proactive, solutions‑focused approach with strong attention to detail.

• Confident communicator, able to engage individuals and groups to improve performance

• Proven experience within furniture upholstery manufacturing.

• Experience working within a quality or assurance role in a manufacturing environment.

• Familiarity with ISO or NCR‑driven quality systems.

Preferred Qualifications

• Positive

• Passionate

• Approachable

• Coachable

Benefits

• 30 days holiday

• Staff discount on our products

• High street discount scheme

• Formal and informal training opportunities

• Death in service benefit