Brand Account Coordinator (12 Month Fixed Term)




£23,000 per annum

Job Type:

Full Time, Temporary


Monday to Friday 9.00am – 5.00pm, including a ½ hour unpaid break.

Role Overview

Company Overview

You may not have heard of Whitemeadow before, but we’re sure you’ve sat on one of our sofas at some point! That’s because we supply high quality sofas and upholstered beds to the leading furniture retailers across the UK. Whitemeadow are also the largest privately owned manufacturer in the UK with sites in Sutton in Ashfield, Huthwaite and South Normanton.

Our mission at Whitemeadow is to constantly strive to lead in our industry, both in terms of product and people. We’re proud of the work we do and the people who work for us. First and foremost, we always want to recruit talented people that align well with our values and ways of working. This vision takes a multi-disciplined workforce, each with a ‘right first time’ attitude and skills that contribute to pushing us ahead of our competition.

Most companies exist to simply make and sell product. We’re different. We exist because we believe in inspiring, impressing and innovating.

What You'll be Doing

An exciting and rapidly growing part of our product offering is through branded furniture. This more specialist part of our offering means we work closely with our sister company, The Branded Furniture Company, to bring brands to life through furniture. Working with them to understand their core values and traits and then creatively interpreting this into product. Brands already within our portfolio include; Popular TV show – Grand Designs, iconic print-designer – Orla Kiely and the much-loved British design brand – Cath Kidston.

This new role, whilst initially predominantly administrative based, has the opportunity to grow into an integral part of the sales team, offering full account management to selected retailers in the near future.

The role sits within the Sales & Marketing function offering support to the Head of Brands, and sales agents, in the day-to-day management of customer accounts. This involves both administrative support, as well as some of the day-to-day communication with selected accounts. It suits an individual who has a meticulous attention to detail and ensures processes are followed thoroughly, with deadlines being adhered to and customers being kept informed.

Administrative support will come in a variety of forms including; overseeing important orders to maintain promised dates, through to developing proposed new product ranges for customers, or organising postage of materials customers may require to sell our product. With such varied tasks, this roles suits someone able to project manage multiple tasks at once, organising themselves via tools such as Trello.

You will also have your own small portfolio of customer accounts of which you will be responsible for the relationship and operational management, supported closely by the Head of Brands. These accounts provide an excellent opportunity to build up Account Management skills and grow these high-profile customer accounts into larger levels of business.

As this role involves working with ‘Branded’ furniture, it is desired but not essential to have basic level of understanding or interest in creative design and branding.

What We're Looking For

Role Summarised

  • Handling operational / administrative tasks such as organising deliveries for sample furniture or fabric, or preparation of meeting spaces
  • Liaising with internal teams to ensuring smooth delivery and setup of new product displays & point-of-sale
  • Liaising with internal teams across customer support, IT, transport and production to ensure all teams are aware of customers operational requirements
  • Analysing customers sales performance via Power BI to make recommendations which maintain the most effective product range on their shopfloor and / or website
  • Developing commercially focused and on-brand floor display proposals in Powerpoint form
  • Maintaining and updating customer website login portal which contains a library of useful tools to help them sell our product range
  • Creation and send-out of email newsletter communications to keep customers informed of changes to prices, products, etc.
  • Occasionally, physically visiting key retailer stores to review in-store displays and ensuring consistent adherence to brand guidelines, as well as maintaining the relationship
  • Maintaining the relationship for several customer accounts


Main Tools / Software Used

  • Microsoft Office Suite (PowerPoint, Word, Excel)
  • Trello
  • HubSpot CRM
  • Microsoft Power BI


Hours of work

Monday to Friday 9.00am to 5.00pm including a 30-minute unpaid lunch break.

What you'll get in return

In return you will receive, 30 days holiday per year, life assurance, guaranteed hours, days, staff discount, high street discount scheme, formal and informal training opportunities, good welfare facilities and other employee benefits and opportunities to enable you to fulfil your potential.

In addition, you will have access to a career without boundaries-this could see you progressing within various areas of the business. The one thing you can be sure of is that is you can have an exciting and varied career at Whitemeadow, where only you set the boundaries to your success.

If you want to be the best you can and be involved in crafting innovative products that people are proud to own, then apply here…