Customer Service Co-ordinator
On Site/Remote:
On Site
Location:
Head Office
Nottinghamshire
Department:
Customer Service
Full Time:
Hours Negotiable
Salary:
£25,000-£28,000
Who we are
You may not have heard of Whitemeadow before, but we’re sure you’ve sat on one of our sofas at some point! That’s because we supply high quality sofas and upholstered beds to the leading furniture retailers across the UK. Whitemeadow is also the largest privately owned manufacturer in the UK with sites across Nottinghamshire, in Sutton in Ashfield, Huthwaite and South Normanton.
Our mission at Whitemeadow is to constantly strive to lead in our industry, both in terms of product and people. We’re proud of the work we do and the people who work for us. First and foremost, we always look to recruit talented people who align with our values and ways of working. This vision takes a multi-disciplined workforce, each with a ‘right first time’ attitude and skills that contribute to pushing us ahead of our competition.
Most companies exist to simply make and sell product. We’re different. At Whitemeadow, we believe in inspiring, impressing and innovating.
About the job
Reporting to the Customer Support Manager, as a Customer Service Co-ordinator, you will be a key point of contact for our customers, ensuring seamless order processing and exceptional service. You will handle customer enquiries, process orders efficiently, and proactively resolve any issues to maintain high levels of customer satisfaction.
Responsibilities
Process new purchase orders via EDI and manual entry, ensuring accuracy and efficiency.
Respond to general customer enquiries via phone and email, providing prompt and helpful support.
Provide detailed product information upon request to assist customers in making informed decisions.
Keep customers updated on order status, delivery timelines, and any potential delays.
Proactively contact customers to request additional details when order information is incomplete.
Investigate and resolve order discrepancies, missing information, or customer concerns.
Collaborate with internal teams (Sales, Planning, and Transport) to ensure smooth order fulfilment.
Maintain accurate customer records and document all interactions in the system.
Identify and suggest process improvements to enhance customer service efficiency.
Support after-sales customer support, including providing detail to support returns, replacements, and warranty-related queries.
Requirements: Your Skills
Previous experience in a customer service, order processing, or coordination role, ideally in a manufacturing or B2B environment.
Strong communication and interpersonal skills, with a professional and friendly approach.
Ability to multi-task and prioritise key work tasks.
Proficiency in customer engagement platforms such as Freshdesk and experience using EDI systems is advantageous.
Excellent attention to detail and problem-solving skills.
A proactive mindset with a commitment to delivering exceptional customer service.
Benefits
30 days holiday per year
Voluntary overtime paid at a premium rate
Life assurance
Staff discount
High street discount scheme
Formal and informal training opportunities
Good welfare facilities